Terms and Conditions

Within one business day of booking you will receive an email confirming your course registration. A tax invoice will be attached.

Course registration and payment terms

Payment details and terms can be found on each invoice. Payments may be made by electronic funds transfer, credit card  or cheque.

Registrations requiring pre-payment will be held for a maximum of 14 days from the date of invoicing. If payment or a purchase order number is not received, the registration and invoice will be cancelled. Exceptions to this must be agreed in writing.

For non-account customers:

  • Bookings made within 14 days of the course start date will require immediate payment or a purchase order number.
  • Printed material including manuals and pre-study guides will not be sent until payment or a purchase order number has been received.

Payment methods

We process the booking and send you an email with pre-reading, venue details, and an invoice. The email and invoice will contain payment details. Payments may be made by electronic funds transfer, credit card or cheque. Please note:

  • All payments must use the invoice number as a payment reference.
  • One option will be to pay by credit card and you will be provided with a link to a Project Laneways web page for this purpose .
  • If you want to pay by credit card, then you can go to that web page and enter the invoice number and the amount and press the ”Pay Now” button
  • You will be redirected to the ANZ Bank Buypoint web site.
  • You will need to enter the credit card details on the ANZ Bank web site
  • The credit card transaction is managed by the ANZ Bank and we do not need to know your credit card details or store them.

Postponements and Cancellations

If you need to cancel or postpone your course, we will endeavour to fill your place from our waiting list. Obviously, the more notice we get, the easier it is for us to do that. If we can fill your place, then we will fully refund you or transfer you to a new date.

If we cannot fill your place, then we may apply the following rules:

  • More than one week’s notice, full refund or apply the payment to a new date.
  • More than two working days notice, 80% refund or 80% credit against the new date.
  • Less than two working days notice, 50% refund or 50% credit against the new date.

It is our policy not to cancel course once we have received a booking. If we have small numbers we may contact you and give you the option of moving to a larger course, as some people are uncomfortable about participating in a small course.

Inability to complete a course once started

We will make every effort to re-schedule you into another course to complete the remaining days. We cannot offer you a refund.

Exam results

You will usually be informed of the results of the PRINCE2® Foundation exam or the Change Management Foundation exam within one working day of taking it.

The PRINCE2® and Change Management Practitioner exam has a different marking regime and it can take up to 2 weeks before the result is known. We will inform you as soon as we know.

Certificates & Registration on the APMG UK web site

When your exam results have been processed the certificates are awarded and and will be available on from your account. The certificates are delivered as a pdf document.

You will be listed on the Successful Candidate Register on the UK based APMG web site once you have successfully completed exam. This process can take up to six weeks.

If you are unsuccessful with the exam

See the Project Laneways Exam Re-sit Guarantee

Venue changes

Occasionally we are forced to make a change to the training venue after we have notified you of the location. In this event, we will recontact you by your preferred method to inform you of the change.


For the latest pricing on our public courses please look at the Course Summary and Pricing page for PRINCE2 or Change Management.

  • All prices are shown exclude GST.
  • All prices are shown in New Zealand dollars
  • Discounts may be available for group booking


This is an APMG accredited course and the exam standards are maintained by the APMG. Candidates will be asked to sign a form stating that they agree with the terms and conditions of the examination and certification. The full text can be found here. In summary it says:

  • You will be required to produce photo ID
  • You will be awarded a Practitioner certificate only if you pass the Foundation and Practitioner exams
  • PRINCE2 Practitioners are required to re-register between 3 and 5 years after originally gaining the Practitioner qualification. The re-registration exam is similar to the Practitioner exam but a shorter version


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