Within one business day of booking you will receive an email confirming your course registration. A tax invoice will be attached.
Payment details and terms can be found on each invoice. Payments may be made by electronic funds transfer, credit card or cheque.
Registrations requiring pre-payment will be held for a maximum of 14 days from the date of invoicing. If payment or a purchase order number is not received, the registration and invoice will be cancelled. Exceptions to this must be agreed in writing.
For non-account customers:
We process the booking and send you an email with pre-reading, venue details, and an invoice. The email and invoice will contain payment details. Payments may be made by electronic funds transfer, credit card or cheque. Please note:
If you need to cancel or postpone your course, we will endeavour to fill your place from our waiting list. Obviously, the more notice we get, the easier it is for us to do that. If we can fill your place, then we will fully refund you or transfer you to a new date.
If we cannot fill your place, then we may apply the following rules:
It is our policy not to cancel course once we have received a booking. If we have small numbers we may contact you and give you the option of moving to a larger course, as some people are uncomfortable about participating in a small course.
We will make every effort to re-schedule you into another course to complete the remaining days. We cannot offer you a refund.
The PRINCE2® and Change Management Practitioner exam has a different marking regime and it can take up to 2 weeks before the result is known. We will inform you as soon as we know.
When your exam results have been processed the certificates are awarded and and will be available on from your account. The certificates are delivered as a pdf document.
You will be listed on the Successful Candidate Register on the UK based APMG web site once you have successfully completed exam. This process can take up to six weeks.
Occasionally we are forced to make a change to the training venue after we have notified you of the location. In this event, we will recontact you by your preferred method to inform you of the change.
This is an APMG accredited course and the exam standards are maintained by the APMG. Candidates will be asked to sign a form stating that they agree with the terms and conditions of the examination and certification. The full text can be found here. In summary it says:
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